Returns & Exchanges

At /PHD/, we want you to feel confident in your skincare and beauty journey. If a product isn't the perfect fit for your routine, we offer a seamless 30-day return policy for most items in their original condition.

1

Initiate Your Request

Log into your /PHD/ account and select the items you wish to return from your order history to generate a return authorization.

2

Prepare the Package

Securely pack the beauty products in their original packaging, ensuring all safety seals and promotional inserts are included to prevent damage during transit.

3

Label and Ship

Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location.

4

Quality Inspection and Refund

Once our laboratory team verifies the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing