Frequently Asked Questions

Everything you need to know about your PHD beauty experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

Are PHD products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All PHD products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.

Do you offer international shipping?

Currently, we ship to over 25 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

How can I track my package?

Once your order ships, you will receive an email with a tracking link. You can also track your order status directly through your PHD account dashboard.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.